Activity report 2018

Société des Transports Intercommunaux de Bruxelles

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Activity report 2018

  • Highlights 2018
    • Key figures
    • Editorial
  • Satisfied customers
    • 2018 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • A multi-faceted offer
      • A new mobile app
      • Customised information
      • New displays at stops
      • STIB talks to its customers
      • Supporting worksites
      • E-commerce takes off
      • New GO vending machines
      • STIB keeps pace with city life
      • The singer Angèle appears on Vibes
    • Network security
      • Greater human presence
      • Ticket validation at exits
      • Global risk management
      • STIB rewarded
      • Safety is everyone's business
  • A high-performing company
    • Financial resources
      • Revenue
      • Expenditure
      • Coverage ratio
    • Investments
      • Developing infrastructures
      • Opening of tram line 9
      • Opening of extended tram line 8
      • The Bus Masterplan is approved
      • New 100% electric bus line
      • Metro M3: permit issued for Albert
      • New lease of life for the East-West line
      • Network maintenance
      • Track replacement
      • More fluid public transport
      • STIB updates and extends its fleet
      • The model of the M7 metro on display
      • New depots are opening
      • Station renovations
    • The service quality
      • 100% of services certified
  • Proud, committed employees
    • Human resources
      • Workforce
      • Recruiting women and technicians
      • Attracting new talent
      • Socio-professional integration
      • Top Employer for the 4th year
      • Training employees
      • STIB launches its Language Plan
      • Ensuring well-being at work
      • Diversity
  • Social and societal responsibility
    • Economic commitment
      • Participating in investments
      • The Drive Programme
    • Environmental commitment
      • Increasingly clean vehicles
      • A greener business
      • Energy performance
    • Societal engagement
      • 500 actions carried out
      • Meeting schools
      • Combating incivility
      • STIB champions the disadvantaged
      • Network accessibility
      • TaxiBus
  • STIB in brief
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics

Topics

  • Highlights
  • Customers
  • Company
  • Collaborators
  • Responsibilities
  • Briefly
  • Statistics

2018 HIGHLIGHTS

Key figures

417.6

Million
journeys

7/10

Customer
satisfaction

46.7

Million
km travelled

9,037

Staff

1,162

Bus/Tram/Metro
vehicles

82

Bus/Tram/Metro
lines

Editorial

In 10 years, STIB has made nearly 46% additional journeys. It has become the preferred means of travel in Brussels.

Brieuc de Meeûs Chief Executive Officer

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Satisfied customers

Customer satisfaction remains a priority for STIB.
Throughout 2018, the employees of the public transport company have been working to offer passengers a high quality, reliable, high-performing, innovative service that is as safe as possible.

98%

of passengers benefit from a waiting time display

A high-performing company

STIB intends to deliver a quality service that meets customer expectations.
It manages its human and financial resources attentively and rigorously and ensures it has the tools and resources needed to continue its activities and improve mobility.

100% ’Certified services’
Service quality

Two
new
links:
Tram 8
& Tram 9

Proud and committed employees

STIB has over 9,000 motivated and competent employees who allow the public transport company to carry out the missions and projects assigned to it by the Brussels-Capital Region.

New recruits

862
100% A first
100% electric
Bus line

Social and societal responsibility

STIB wants to be a responsible business, i.e. a business that helps to meet the economic, social and environmental challenges that Brussels is facing.

16 "accessibus"
bus lines

100% Green
energy
  • Highlights
    • Key figures
    • Editorial
  • Customers
    • 2018 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • A multi-faceted offer
    • Network security
  • Company
    • Financial resources
    • Investments
    • The service quality
  • Collaborators
    • Human resources
  • Responsibilities
    • Economic commitment
    • Environmental commitment
    • Societal engagement
  • Briefly
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics
  • Financial report

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