Mobility with STIB is appreciated
The satisfaction barometer, conducted annually by an independent market research company, gave STIB a score of 7/10. According to 82% of those surveyed, mobility with STIB has improved or remained stable, while 43% considered that general mobility in Brussels had deteriorated. The satisfaction of passengers using STIB by choice remained stable (7.5/10) and even increased slightly for buses (6.7 compared with 6.6 in 2017). According to passengers, comfort improved during tram and bus journeys and at surface stops. Also improved was the attitude of Contact Centre personnel (6.9 compared with 6.5 in 2017), ticket inspectors (7 compared with 6.9) and BOOTIK agents (7.6 compared with 7.5). Another increase was in the feeling of security in the metro in the evenings and at surface stops and stations.